R Rosemary
en

FAQ

You ask, Rosemary answers

Common questions

1. What gift card types does Rosemary offer?

Rosemary offers premium plastic cards, multi-denomination paper cards, reloadable e-cards (group, splittable, single-use, promo and unverified types).

2. Is there a Rosemary app?

Yes. The Rosemary app stores and manages all your gift cards. After the first sign-in, new vouchers you receive are saved automatically.

3. What is Home Delivery?

Home Delivery lets you redeem voucher value for genuine consumer products inside the e-gift card, with free nationwide delivery across 20+ categories and 1,000+ SKUs.

4. How do I top up mobile credit?

Single-use cards: pick a carrier, enter the phone number and tap Top up. Splittable cards: choose the amount then Continue. Paper cards: scratch the 10-digit code and SMS NAP_Code_Phone to 8069 or 8079.

5. How do I get a scratch-card code?

Same flow as top-up — on splittable cards pick face value and quantity. Paper cards: SMS MTC_Code_Carrier (VT/MB/VN/VM) to 8069 or 8079.

6. How do I buy mobile data?

Pick the carrier, open the 3G/4G tab, enter the phone number and package, then Top up or Continue. Paper cards must be converted to e-cards first.

7. How do I redeem game cards?

Rosemary supports Zing, Vcoin, Garena and Scoin. Pick the game logo, confirm the amount and copy the card code and serial on the issuer website.

Enterprise FAQ

1. Can enterprises get invoices when purchasing?

Yes. Rosemary supports official receipts for enterprise gift-card purchases per service terms.

2. Can we limit redeemable brands?

Yes. Electronic gift cards can be customised by brand or industry vertical to match your program.

3. Can we add our logo to gift cards?

Yes. Orders above 10 million VND include free logo, brand colour and unboxing UI customisation.

4. How do enterprises receive gift cards?

Physical cards ship sealed with optional e-conversion. E-cards deliver via SMS, Zalo or email from Rosemary ISO 27001:2022 certified systems.

5. How does Rosemary support gift recipients?

Our CS team is available 07:30–23:00 daily via hotline 1900 0000 00 or hotro@rosemary.com.vn, including weekends and holidays.

Gifting via Zalo

1. What do I need to gift via Zalo?

A Zalo account and the recipient phone number. Rosemary e-gift cards can be sent in a Zalo message after purchase on the website or enterprise portal.

2. How does the recipient open the gift on Zalo?

They tap the link in the Zalo message, read your note and open the card. The code auto-saves if the Rosemary app is installed.

3. Is there a recipient limit on Zalo gifting?

Retail website orders support up to 99 recipients per invoice. Contact sales for larger enterprise sends.

Buying gift cards online

1. Why buy Rosemary gift cards on the website?

Three reasons: Super variety — unlimited face values and e/physical formats. Super convenient — redeem across a wide brand network. Super economical — split cards down to the last dong.

2. How many recipients per order? Can I get a receipt?

You can gift up to 99 recipients per invoice on the Rosemary website. Orders can include an official receipt.

3. Are there service fees?

Rosemary charges a service fee on the voucher value purchased, excluding VAT, shipping for physical cards and other fees if any. Call 1900 0000 00 daily 07:30–23:00 for details.

4. Can I change details after payment?

For scheduled e-gift delivery you cannot change send time, recipient phone or message after successful payment. Contact 1900 0000 00 for support.

5. Are face values limited?

No. Choose any amount such as 10,000đ, 20,000đ, 30,000đ... Rosemary e-gift cards are splittable to the last dong.

6. Is a Rosemary gift card like a discount coupon?

No. Rosemary gift cards differ from discount coupons. You can apply multiple Rosemary gift cards on one invoice.

7. Are Rosemary gift cards secure?

Rosemary holds ISO 27001:2022 and PCI DSS v4.0 certifications. Buy and redeem with confidence.

8. Other ways to buy Rosemary gift cards?

For enterprise gifting programs or bulk orders, contact our sales team via hotline or the website contact form.

Contact Rosemary

Fill in the form below and we will contact you within 24 business hours.